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73126Customer Service Telebanker

BancFirst


Location:
Oklahoma City , Oklahoma 73126
Date:
06/16/2017
2017-06-162038-01-18
Job Status:
Full Time
Categories:
  • Customer Service
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Job Details

 

 

 

 

 

 

 

 

Customer Service Telebanker

 

Oklahoma City, OK                                                         

 

 

 

 

 

POSTION TITLE:                                 Customer Service Telebanker

 

                                                                                Full time position

 

                                                                                Monday through Friday               

 

                                                                                Weekend – hours vary                 

 

 

 

DEPARTMENT:                                  Oklahoma City Call Center

 

Main and Broadway, OKC

 

 

 

 

 

DESCRIPTION OF POSITION FUNCTION:

 

  • Interacting with customers by phone as a Customer Service representative
  • Efficiently process telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
  • Provide accurate account maintenance
  • Other duties as assigned by manager/supervisor

 

 

 

JOB SKILLS AND QUALIFICATIONS REQUIRED:

 

  • Provide extraordinary customer service
  • Enjoy interacting with customers by phone
  • Ability to communicate clearly
  • Proficient computer skills including data entry 
  • Be willing to handle customer questions and concerns with efficiency and diplomacy
  • Work well under stress and deadlines
  • Ability to manage multiple tasks
  • Must be detail oriented with a high degree of accuracy
  • Possess critical thinking skills
  • Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.
  • Understanding of BancFirst products and services, as well as, federal guidelines relating to banking
  • Daily attendance and punctuality is an essential function of the job

 

 

 

If you have any questions concerning this opening, please feel free to call your Personnel Representative: Pat Hackler, 218-4050 / Fax 218-4010

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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