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Call Center Supervisor

BancFirst


Location:
Oklahoma City, Oklahoma
Date:
04/21/2017
Job Status:
Full Time
Categories:
  • Customer Service
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Job Details

 

Call Center Supervisor

Downtown Oklahoma City

Hours Varies

Saturdays as scheduled

 

 

  

DESCRIPTION OF POSITION FUNCTION: 

 

  • Manage the daily routine and customer service level of the Call Center agents
  • Supervise on-going training to promote coaching and development
  • Ensure training materials is updates to reflect current bank policies
  • Review agent calls to ensure call objectives are met
  • Motivate staff and assist in building department morale
  • Responsible for maintaining audit and compliance standards
  • Interacting with customers by phone and handling escalated customer calls
  • Efficiently process customer transactions and requests for account maintenance
  • Prepare monthly schedule for agents to ensure phones are adequately staffed
  • Other duties as assigned

 

 

 


JOB SKILLS AND QUALIFICATIONS REQUIRED:

 

 

  • Supervisor experience required
  • Call Center experience required
  • Banking experience required
  • Daily attendance and punctuality are critical for this position
  • Flexibility in work schedule-Call Center hours are Monday through Friday 7 a.m. to 10 p.m. Saturday 8 a.m. to 10 p.m., Sunday noon to 10 p.m.
  • Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks.
  • Have the ability to lead a team by example and guidance
  • Must have proficient computer skills
  • Ability to manage multiple tasks
  • Knowledge of bank procedures and regulations
  • At all times must conduct themselves professionally as an example to agents.
  • Available to work additional hours as needed

 

 

 


Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-four Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBT
 


Contact information:

BancFirst, Oklahoma City

Attn:  Sharon Simmons

ssimmons@bancfirst.com



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