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Customer Care Plan Administrator

MidFirst Bank


Location:
Oklahoma City, OK
Date:
03/24/2017
Job Code:
9498
Categories:
  • Customer Service
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Job Details

Customer Care Plan Administrator - Oklahoma City OK 73118 Skip Navigation
Customer Care Plan Administrator
  • Job ID #: 9498
  • Functional Area: Customer Service
  • Employment Type: Full-Time Regular
  • Education Required: High School Diploma
  • Location: Oklahoma City, OK
  • Department: MM DM-Loss Mit Plan Admin
  • Hours of Work: 8:00 am - 5:00 pm
  • Experience Required: 1 - 3 Years


Position Description:
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country.  We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As a Customer Care Plan Administrator, you will be responsible for evaluating a customer’s financial situation to identify assistance programs that may help them to catch-up on their missed mortgage payments and save their home.  To get in touch with customers, you will answer inbound calls and make outbound calls.  

Some of the many reasons to join our team include:

• Comprehensive compensation package – medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Generous incentive plan – top performers can earn up to an additional $750 to $1,000 per month!
• Minimum $250 incentive bonus paid monthly for the first 4 months of employment
• Bilingual candidates fluent in both Spanish and English will earn an additional $1.00 per hour
• Standard working hours from 8AM–5PM, Monday through Friday  
• Extensive classroom-style and on-the job training programs in home mortgage and communications
• Friendly business casual atmosphere


Position Requirements:
Must enjoy helping others by phone, be very detail-oriented, adapt well to change, able to multi-task, and have experience using a personal computer.  Competitive individuals with strong and assertive communication skills who are dependable typically succeed in this position.  Candidates with previous customer service, call center, and/or mortgage servicing experience are strongly encouraged to apply.  A Bachelor’s degree or some college experience is preferred, but not required.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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