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Customer Service Representative


Job Status:
Full Time
  • Administrative, Mgmt.
  • Customer Service
  • Professional
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Job Details





Customer Service Representative (CSR)

Duncan, OK                                                        






Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Responsible for the opening of new accounts


Utilize Connections and the On-boarding process to grow customer relationships


Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.


Responsible for maintaining legal documents


Promote BancFirst services through cross selling banking products to new and existing clientele


Extraordinary customer service at all times


Assist with other job related duties as requested by supervisor/manager





Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks


Previous banking experience and/or customer service experience in related field preferred


Knowledge of policies and procedures as well as federal guidelines


Ability to acquire an understanding of BancFirst products and services


Proficient in computer usage, strong knowledge of Microsoft Office


Able to communicate professionally both verbally and in writing


Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner


Must be flexible and able to work additional hours when crucial to the branch environment


Critical thinking skills


Work well under stress and deadlines while managing multiple tasks


Must demonstrate a business professional image and demeanor at all times


Attendance and punctuality is an essential function of the job




16 S. 9th Street

Duncan, OK 73533




Full Time

8:00 a.m. to 5:00 p.m. M-F

Saturdays as scheduled



Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-four Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.


Diversity…Our differences enhance business performance.


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