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Customer Service Representative

BancFirst


Location:
Hugo, Oklahoma
Date:
04/21/2017
Job Status:
Full Time
Categories:
  • Customer Service
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Job Details

 

 

Customer Service Representative

Hugo, OK


 M-F, Saturdays as scheduled


DESCRIPTION OF POSITION FUNCTION:

 

  • Responsible for the opening of new accounts
  • Maintain an active record on current and new customers in Connections
  • Complete the on boarding steps as scheduled within Connections
  • Perform account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, etc.
  • Responsible for maintaining legal documents
  • Promote BancFirst services through cross selling banking products to new and existing clientele
  • Extraordinary customer service will be required at all times, in person and on the phone
  • Other job related duties as assigned

 


JOB SKILLS AND QUALIFICATIONS REQUIRED:

 

  • Previous new accounts or comparable customer service experience preferred
  • Previous banking experience desired
  • Must be knowledgeable about policies and procedures as well as federal guidelines
  • Ability to acquire an understanding of BancFirst products and services, including deposit and consumer loan products
  • Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
  • Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
  • Must be able to communicate professionally both verbally and in writing
  • Proficient in computer usage
  • Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
  • Critical thinking skills
  • Must be flexible and able to work additional hours when crucial to the bank environment
  • Must work well under stress and deadlines while managing multiple tasks
  • Attendance and punctuality is an essential function of the job

 

 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-four Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBT
 


Contact information:

BancFirst, Hugo

Attn:  Britany Casella

bcasella@bancfirst.com



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