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25 days old
2018-03-302038-01-18

Customer Service Telebanker

Shawnee, Oklahoma 74804
  • Job Status
    Full Time

 

 

 

 

 

 

 

Customer Service Telebanker

 

Shawnee, OK                                                    

 

 

 

 

 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

 

 

Interacting with customers by phone as a Customer Service representative

 

 

 

Efficiently process telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation

 

 

 

Provide accurate account maintenance

 

 

 

Provide extraordinary customer service

 

 

 

Assist with other job related duties as requested by supervisor/manager

 

 

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

 

 

 

 

 

REQUIREMENTS

 

 

 

Enjoy interacting with customers by phone

 

 

 

Ability to communicate clearly

 

 

 

Proficient computer skills including data entry 

 

 

 

Willing to handle customer questions and concerns with efficiency and diplomacy

 

 

 

Work well under stress and deadlines

 

 

 

Ability to manage multiple tasks

 

 

 

Must be detail oriented with a high degree of accuracy

 

 

 

Possess critical thinking skills

 

 

 

Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.

 

 

 

Understanding of BancFirst products and services, as well as, federal guidelines relating to banking

 

 

 

Attendance and punctuality is an essential function of the job

 

 

 

 

 

LOCATION

 

1939 N Harrison

Shawnee OK  74804

 

 

 

 

 

HOURS

 

Full Time

 

M-F, Weekend hours vary

 

  

 

 

 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-four Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBTQ
 

 

 

 

Diversity…Our differences enhance business performance.

 

 

 

 

 

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Customer Service Telebanker

BancFirst
Shawnee, Oklahoma 74804

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BancFirst
Shawnee, Oklahoma

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