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Deposit Operations Representative (Deposit Account Charge-Offs)

Oklahoma City, OK
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Careers - First Fidelity Bank N.A.

Deposit Operations Representative (Deposit Account Charge-Offs)

Location: Corporate
Department: Deposit Operations
Specific Hours: M-F 8:05am-5:05pm
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt
Travel: None


At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!


Provide operational support to bank personnel, by listening and providing solutions in a positive and professional manner.  Knowledge and familiarity of the products and services provided by the bank is required. Duties performed in the Deposit Operations Department include, but are not limited to, processing non-sufficient funds exception items, processing deposit account charge-offs, performing deposit account maintenance, reviewing large-dollar items, processing garnishments and levies, enacting holds, remitting IOLTA information, and generating notices to First Fidelity clients.


Please note this job description is not designed to cover or contain a comprehensive listing duties and responsibilities that are required for this job. Duties and responsibilities may change with short notice.

  • Provide prompt, efficient, and accurate service

  • Monitor weekly charge-off review responses and identify accounts to be charged off

  • Process weekly charge-offs to ensure that account history is reflected accurately

  • Update charge-off database and prepare reporting to appropriate collection agencies, 3rd parties, and bank personnel

  • Process charge-off recoveries received daily and update charge-off database

  • Review large dollar checks presented daily for irregularities

  • Review stop hits/suspects to ensure proper return handling

  • Review teller holds to ensure compliance with federal regulations

  • Ensure proper handling and remittance of general garnishments and levies (including DHS/Child Support)

  • Handle monthly reporting and remittance to state bar associations for IOLTA accounts

  • Respond to escalated questions related to consumer online banking accounts and bill pay setups

  • Perform depository account research requests for clients as requested by bank personnel.



  • 1+ years of work experience in a professional working environment. Banking experience preferred


  • High school degree required


  • Good interpersonal and telephone skills,

  • Ability to handle multiple and varied duties in an organized and efficient manner.

  • Strong communication skills.

  • Strong problem solving skills.

  • Ability to review and process detail information.

  • Personality traits best suited for this position are: Friendly, outgoing, likes serving and assisting other people, stays poised under pressure, likes being around people and working as a team player, looks for solutions, not problems.




While performing the duties of this Job, the employee is required to:

  • Work in a normal office environment.



  • Financial Services
  • Professional

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Deposit Operations Representative (Deposit Account Charge-Offs)

First Fidelity Bank
Oklahoma City, OK

Share this job

Deposit Operations Representative (Deposit Account Charge-Offs)

First Fidelity Bank
Oklahoma City, Ok

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