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Field Service Rep - Defense 3

The Boeing Company
Altus AFB, OK
  • Job Code
Field Service Rep - Defense 3 Jobs in Altus Air Force Base at Boeing

Field Service Rep - Defense 3

Company The Boeing Company Job ID 1700020644 Date posted 11/07/2017
Location Altus AFB Oklahoma United States
Job Description

Seeking a Level 3 Field Service Representative to support the KC-46 program.

This position is located on Altus Air Force Base, must be able to pass government background check.


• Guides and advises on troubleshooting techniques for multiple systems and specialty coverage.
• Responds to operational issues by interpreting technical documents.
• Identifies diagnoses and resolves issues for non-specified maintenance occurrences. Collaborates with company organizations to isolate equipment problems not detected by diagnostics and documentation.
• Serves as the prime spokesperson for building long-term customer relationships. Initiates creative solutions to customer issues with company product and services.
• Monitors product performance.
• Collects technical data, evaluates maintenance procedures, performs root cause analysis and documents trends.
• Researches fleet issues to anticipate impacts to operations and recommends alternatives.
• Reviews maintenance activities and product operational performance.
• Makes recommendations for resolution of potential issues.
• Solicits customer feedback and takes action to improve satisfaction with company products and services.
• Develops and conducts ad hoc training, including On-The-Job Training material
• Use and Operate KC-46 ground support equipment.
• Serves as a consultant to other field service reps, other disciplines, and senior management, and is considered an expert in interpreting technical documents.


• Provides technical field support of company products.
• Performs troubleshooting procedures for multiple systems coverage.
• Resolves maintenance and operational issues. Interprets technical documents and monitors product performance.
• Analyzes technical data and evaluates maintenance procedures.
• Develops and conducts ad hoc training

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Engineering Mods & Maintenance

Relocation Assistance Available
Yes. Available for eligible candidates, if authorized.


This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship.

Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.


• Minimum of 6 years commercial aircraft maintenance or United States Air Force (USAF) aircraft maintenance experience, Crew Chief, Avionics, and/or Aerial Refueling experience preferred.
• Proficient in Microsoft Office Suite (PowerPoint, Word, Excel).
• Ability to support on-call work during all shifts as required.
• Position is considered rotational for program purposes and requirements. Candidate must be able to move locations to support operational needs.
• Limited Travel.
• Must meet USAF and Boeing deployment requirements for FSRs defined by program management.
This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship.
• Customer Service oriented with strong communication skills and ability to communicate with all levels of Boeing and USAF leadership.


At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.


• Working knowledge of FAA FARs and Continued Airworthiness Guidelines & Instructions.
• Knowledgeable regarding Boeing 767 commercial aircraft maintenance and operations, including Organizational and Depot Level maintenance.
• Familiarity with 767 Extended-Range Twin-Engine Operations (ETOPS) regulations and performance.
• Demonstrated problem solving abilities and ability to work under stressful circumstances and time constraints.
• Working knowledge of aircraft maintenance processes and procedures (Communication, supply and documentation).

• Airframe & Power plant (A&P) License.

Experience Level
Individual Contributor

Job Type

Yes, 25 % of the Time

Contingent Upon Program Award


Job Code


  • Engineering

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Field Service Rep - Defense 3

The Boeing Company
Altus AFB, OK

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Field Service Rep - Defense 3

The Boeing Company
Altus AFB, Ok

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