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Financial Aid Officer

OSU – Oklahoma City

Oklahoma City, Oklahoma 73107
Job Type:
Job Status:
Full Time
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OSU – Oklahoma City
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Job Details

OSU – Oklahoma City, located in the heart of Oklahoma City, is looking for a Financial Aid Officer



Job Summary:


The Financial Aid Officer (FAO) will assist the Director in overseeing the activities and services of the Financial Aid and Scholarship Office.  The FAO will: (1) coordinate activities related to the electronic transmissions of records and data, student loan transmissions and awards packaging; (2); assist OSU-OKC Financial Aid Counselors in the review and processing of financial aid applications relative to state, federal, private, and institutional assistance; (3) coordinate all activities related to the maintenance of all software necessary to process federal, state, and institutional aid; (4) conduct early awareness seminars relative to federal student aid application, eligibility, and/or satisfactory academic progress (SAP); (5) assist students and parents with financial aid resolutions and eligibility determination; (6) serve as liaison between the Financial Aid and Scholarships Office and OSU-OKC Information Technology Office, Ellucian Banner, and the Department of Education concerning software issues.



Rate of Pay: $17.47 per hour







Bachelor's Degree in Business, Accounting or Finance


Proven experience with Ellucian Banner software and Department of Education software such as EdConnect, FAA Access, COD, NSLDS and EDExpress. 

Work Experience:

The candidate for hire will possess 3 - 5 years responsible working experience gained in post-secondary financial aid administration and have established a proven ability to work under pressure and supervise others. Consideration may be given a candidate who possess less than 3 years responsible working experience if they currently function in a similar position in post-secondary financial aid. Applicants must possess a working knowledge of the federal aid regulations that govern federal student aid processing.


Knowledge, Skills, and Abilities:

Comprehensive knowledge of federal guidelines governing the administering of federal student aid. 

Ability to supervise support staff and provide guidance concerning policy interpretation, procedure implementation/adherence and conflict resolution.

Communication skills to professionally exchange information, give/receive instructions and to accurately respond to inquiries.  . Should be able to adapt communication style to suit different audiences. 

Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook).

High degree of integrity; ability to work in a sensitive, highly confidential and professional environment   

Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.

Ability to perform with frequent interruptions and/or distractions.

Adapt to frequent changes in workload volume in order tocomplete workload assignments within established time frames.

Must possess positive public relations skills and be student-centered.

Ability to comprehend technical information and possess strong technical proficiency.

Ability to achieve thoroughness and accuracy when accomplishing a task.

Ability to establish and maintain cooperative working relationships with co-workers and others.

Ability to interact appropriately with colleagues and students for different purposes and in different contexts.

Ability to explain confusing and difficult concepts.

Ability to work independently and follow through on assignments with minimal direction.

Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners. 

Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.

Working knowledge of college-level student records procedures, documentation, standards and regulations (including FERPA)

Passion for assisting students with educational endeavors and representing the OSU brand with positivity and professionalism

Evidences a history of demonstrating ethical and professional behavior


Working Conditions:

Must be able to work a flexible schedule to include some evenings and weekends in an often times busy and noisy environment.

Work will be performed in an office environment with a significant amount of public contact, in person, by telephone and via email.  

Physical Requirements:

During peak enrollment and processing periods must be able to handle high volume of phone calls and student inquiries. 

Duties require extended periods of sitting, standing, talking, listening and computer usage. 

Must be able to lift 25 pounds


Apply online at http://jobs.okstate.edu

For questions call 405-945-3206


Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.




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