The Oklahoman

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7 days old
2018-01-102038-01-18

(FT) Inbound Customer Service Representative

Oklahoma City, Oklahoma
  • Job Type
    Employee
  • Job Status
    Full Time

 

INBOUND CUSTOMER SERVICE REPRESENTATIVE 

 

This position will serve newspaper home delivery customers by answering inbound calls. Position also requires follow-up calls to customers and administrative duties that support customer satisfaction.
Ideally the newest addition to our team will have inbound call center and/ or sales experience. Being able to take calls in a fast-paced professional environment with a positive and friendly attitude is a must!

Requirements



Required Skills

  •  Excellent communication skills, both verbal and written.
  • Working knowledge of Word and Outlook programs with the ability to type 45 wpm.

Primary Responsibilities

  • Utilize inbound and outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
  • Monday through Sunday 31+ hours work week schedule between the hours of 6:00AM – 5:00PM.

 

 

An Equal Opportunity Employer

Categories

  • Customer Service
  • Employment General
  • Sales

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(FT) Inbound Customer Service Representative

The Oklahoman Media Company
Oklahoma City, Oklahoma

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(FT) Inbound Customer Service Representative

The Oklahoman Media Company
Oklahoma City, Oklahoma

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