Req ID: 78001
BASIC PURPOSE: Assisting Gemini Drivers and Logistics Coordinators by handling incoming calls to Logistics. Using internet and computer-based systems to monitor store levels, supply levels, and assist drivers with load scheduling and equipment needs.
- Answer phones while providing a high level of customer service to drivers calling with various logistics and supply chain related issues.
- Assist in monitoring Loves and 3rd party location’s inventory levels.
- Troubleshoot logistics/supply chain related problems and provide recommendations for resolution.
- Comprehensive documentation of logistics and supply chain related issues.
- Manage and complete projects in a timely manner while still handling daily call volume.
- Accurately relay important information to internal and external customers.
- Other duties assigned as needed.
EDUCATION AND EXPERIENCE:
- HS Diploma or equivalent required
- Customer service experience preferred
SKILLS AND PHYSICAL DEMANDS:
- Ability to handle 100 inbound phone calls per day.
- Ability to multi-task.
- Strong attention to detail, organizational skills, and the ability to problem solve.
- High level of initiative and works well in a team environment.
- Excellent written and verbal communication skills.
- Ability to handle stressful situations and deadlines.
- Basic Microsoft Windows / Office experience.
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping.
- Occasional lifting up to 25 pounds.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
- Requires normal range of hearing and vision.
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.