Oklahoma Jobs & Oklahoma City Career Search

Sign In
 [New User? Sign Up]
Mobile Version

HR Service Representative

Loves


Location:
Oklahoma City, OK
Date:
06/23/2017
2017-06-232017-07-22
Job Code:
 85101
Categories:
  • Customer Service
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

HR Service Representative
HR Service Representative
Location:  Oklahoma City, OK, US, 73120

Req ID: 85101

BASIC PURPOSE: The primary purpose of this position is to provide excellent customer service for applicants, managers and other departments in regards to the HR systems.  This includes documenting and escalating issues as necessary dependent on the severity and complexity.  Representatives are instrumental in providing a consistent customer service experience.

 

MAJOR RESPONSIBILITIES:

  • Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
  • Assists all callers by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages and e-mail messages
  • Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments.
  • Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
  • Follow-up of customer cases and escalations to management, other departments, etc. and posts resolutions to case records.
  • Work with necessary team members on training and process improvement recommendations
  • Other duties assigned as needed

     

    EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Some college a plus
  • Experience:
    • 2-3 years call center and customer service experience preferred

       

      SKILLS AND PHYSICAL DEMANDS:

  • Hard Skills:
  • Must be proficient in computer skills, Microsoft Office
  • Soft Skills:
  • Excellent verbal and written communication skills, good organizational and interpersonal skills, ability to follow up, multi-task and prioritize while managing a continuous stream of work, ability to work in a team-oriented, collaborative environment, strong analytical and problem-solving abilities and a keen attention to detail.
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Customer Service Representative, Call Center Representative, HR, Call Center, Business Process, Customer Service, Human Resources, Management

Taking care of our customers and taking care of our people every day!

Advertisement

Advertisement

Career Toolbox