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IT Service Desk Analyst

The Boeing Company

Milton Keynes, Buckinghamshire
Job Code:
  • Computer / IT
The Boeing Company
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Job Details

IT Service Desk Analyst Jobs in Milton Keynes at Boeing

IT Service Desk Analyst

Company Boeing Defence UK Limited Job ID 1700010670 Date posted 07/19/2017
Location Milton Keynes Buckinghamshire United Kingdom
Job Description

For the past 100 years, Boeing has been making the impossible, possible. From producing a single canvas-and-wood airplane to transforming how we fly over oceans and into the stars, Boeing has become the world's largest aerospace company. And we're just getting started; especially in the UK.


The partnership between Boeing and the UK continues to get stronger and deeper, with UK jobs, skills and opportunities being constantly generated to support major UK programmes such as Apache, Chinook, C-17, P-8, ScanEagle, Support Chain Information Services and Staffordshire Police, to mention a few.


Boeing have an exciting opportunity for an IT Service Desk Analyst to bring a high level of service to ever growing and dynamic company.



In this role, you will provide 1st Level IT support to end users across all services to ensure respective SLA’s (service level agreements) & KPI’s (key performance indicators) are delivered to the customer’s expectations.

The position is located in Milton Keynes, UK and will be expected to work across a 7x24x365 shift pattern.



Key responsibilities include;

  • Work with the user over the telephone, direct PC to PC connection or via email to resolve problems with IT service issues
  • Ensure that requests for assistance are responded to in a timely manner according to agreed SLA’s
  • Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
  • Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
  • Ensure full adherence to escalation procedures in Incident, Problem & Change Management
  • Take ownership of  escalations when asked, deliver solutions
  • Seek to improve process & procedures



Boeing offer extensive training and can offer future opportunities to develop and progress within the company.



BDS Global Operations

Relocation Assistance Available
No. Relocation assistance is not a negotiable benefit.


Customer service experience and knowledge of IT would be advantageous.




Desirable qualifications:

  • ITIL qualified
  • BTO knowledge
  • Understanding of MOD and the Police Force



All information provided will be checked and may be verified.



Please asap for this role as recruitment may commence before the end date.



Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.



PLEASE NOTE: The successful candidate will be expected to undergo SECURITY CHECKS/CLEARANCE.


Experience Level
Individual Contributor

Job Type

Yes, 10 % of the Time

Contingent Upon Program Award


Job Code
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