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Loan Processing Manager

Oklahoma City, OK
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Careers - First Fidelity Bank N.A.

Loan Processing Manager

Location: 39th Expressway
Department: Loan Operations
Specific Hours: M-F 8:00am-5:00pm
Avg. Hours (Per week): 40+
# of openings: 1
Type: Full-Time
FLSA Status: Exempt
Travel: None


At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!


This position is primarily responsible for managing all commercial and consumer loan-processing functions of the bank.  Specific responsibilities include proper accrual accounting, error-free loan payment processing, and other loan customer service activities. Maintains and develops policy and procedures to ensure the integrity of the Bank’s loan portfolio; assists in conversion of all acquired commercial and consumer loan portfolios and manages the servicing of these portfolios on the appropriate loan application system; establishes, maintains and manages Quality Assurance programs related to commercial and consumer loans; coordinates gathering of necessary information for regulatory exams and subpoenas; maintains policy and procedures necessary to ensure accuracy of non-accrual and charge-off commercial and consumer portfolios; works closely with Department Director to resolve systems issues between Loan Processing and the bank’s service provider.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Manages the work of department personnel; determines work priorities; schedules work assignments; selects, orients, trains, and evaluates work performance of subordinates; assures processing deadlines are consistently met; fully responsible for hiring staff, counseling, and other personnel actions. Assists in daily operations as needed to meet daily deadlines.
  • Identifies, develops, and recommends revision of internal standards, policies, operating procedures, and new programs to improve efficiency; provides staff with clear concise written guidelines; minimizes losses through effective internal controls.
  • Assists in achievement of financial plan; responsible for key reporting functions associated with Loan Processing i.e. escrow accounting, fee and accrual billings, and report distribution.
  • Makes decisions based on what is best for clients, account officers, and the Bank; assures quality client service to all loan clients; has authority to take calculated risks after evaluation of pros and cons.
  • Allocates resources to support new departmental projects - conversions, acquisitions, new product development, processing system updates, etc.  Works closely with the Department Director and others to assure seamless transition between old and new systems and procedures.
  • Represents Loan Processing in meetings with branch offices, account officers, department managers, etc.; organizes formal staff meetings.
  • Coordinates employee development; provides open communication with staff; ensures that all employees are informed of upper management decisions; makes staff meetings and employee development a high priority; identifies training needs of department.
  • Serves as lead compliance contact for the area/department in coordination with the bank’s Compliance Officer for Reg. V – Fair Credit Reporting Act. Responsible for thorough knowledge and management of policies/procedures essential to the bank’s compliance with this regulation.
  • Provides resources to bank personnel to assure compliance with assigned regulation. Efforts include: answering questions, implementing new or revised policy/procedure, assessing risk related to internal regulatory decisions, utilizing the bank’s Compliance Officer for authoritative assistance, and communicating with regulatory agencies as appropriate.



  • 4-5 years of experience in loan servicing
    • 3-5 years in a supervisory/managerial role


  • Bachelor’s Degree or 4 -5 years of equivalent work related experience directly related to loan operations.


  • Excellent management skills
  • Thorough knowledge of state and federal regulatory requirements related to consumer and commercial loan processing and the reporting standards for those loans
  • Thorough knowledge of Generally Accepted Accounting Practices (GAAP) as it relates to loan processing
  • Thorough knowledge of loan system processing and reporting options
  • Thorough knowledge of bank operations and procedures
  • Excellent organizational skills
  • Strong PC skills with various software application packages
  • Excellent communication skills, both oral and written




  • Must be able to work within a routine office environment.



  • Financial Services
  • Customer Service

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Loan Processing Manager

First Fidelity Bank
Oklahoma City, OK

Share this job

Loan Processing Manager

First Fidelity Bank
Oklahoma City, Ok

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