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MoneyLine Team Leader

MidFirst Bank


Location:
Oklahoma City, OK
Date:
03/24/2017
Job Code:
9030
Categories:
  • Customer Service
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Job Details

MoneyLine Team Leader - Oklahoma City OK 73118 Skip Navigation
MoneyLine Team Leader
  • Job ID #: 9030
  • Functional Area: Banking
  • Employment Type: Full-Time Regular
  • Education Required: High School Diploma
  • Location: Oklahoma City, OK
  • Department: MoneyLine
  • Hours of Work: 10am-7pm, 11am-8pm or 12-9pm,1 Sat a month
  • Experience Required: 3 - 5 Years


Position Description:
The successful candidate will be responsible for assisting the manager in the daily operation and providing support to the employees of the MoneyLine Call Center. Some of the responsibilities include employee supervision, leadership, motivation and coaching.  Overall Call Center factors are also considered, including service quality, operations management and success in achieving performance measures.

Accountabilities:
• ASA (Average Speed of Answer)
• Service Level
• Call Monitoring
• Schedule Adherence
• Idle Time
• Customer Service
• Sales Per Day
• Fraud Prevention


Position Requirements:
To be considered for this opportunity, candidates must possess 3-5 years of call center experience and/or previous management or supervisory experience, preferably in the financial service industry. Additionally, a Bachelor's degree is preferred, ideally in a business related field.

Successful candidates will have a work history that reflects excellent customer service, as well as strong written and oral communication skills. The ability to make independent decisions regarding operations for which there are not always precedents; the ability to inspire, coach and lead employees and have difficult conversations as needed is key to success in this role. Candidates must often perform duties and manage multiple projects under frequent time pressures.

**Available shifts include 10am-7pm, 11am-8pm or 12-9pm, Monday through Friday.  Applicants must also be willing to work one Saturday and be on call that Sunday each month as well.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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