As a Paycom Customer Service Representative, your role is at the heart of our mission in empowering our customers to be power users of the Paycom system. The Customer Service Representative is the main point of contact for Paycom’s fast growing customer base. You constantly communicate with Paycom colleagues and customers to ensure best practices and use of Paycom’s extensive solutions. In this role, you will provide technical solutions to complicated questions, meet customer expectations by providing timely and quality service, and attend continual training to increase your knowledge of the Paycom system as well as the human capital management industry.
Provide award-winning customer service when interacting with customers
Answer an average of 100 incoming calls and emails from existing customers each day
Responsible to retain a base of Paycom’s customers by provide continual service and training
Proactively calls customers to offer assistance and training on products
Present resolutions to customer questions by researching and resolving issues in a timely and professional manner for all Paycom products
Oversee the automated payroll processing for customer accounts assigned
Complete special projects for Paycom management as needed
Stay up-to-date on various system platforms and new technology enhancements
Establish and maintain a positive relationship with customers and team members
3+ years in a customer facing role (on the phone or in person)
Experience utilizing Excel for imports/exports and formatting
A passion for helping others and providing award-winning support everyday
Professional communication through phone, email, and in person. Listening and providing empathy is crucial
Computer skills in Windows and MS office and the ability to easily learn new applications
Advanced troubleshooting of all of Paycom’s products
Interest in gaining knowledge on payroll tax and human resource related topics
Traits required to succeed in this role: detail oriented, organized, self-motivated, project/deadline driven
Remains calm no matter how stressful the situation. You must perform at your best under pressure
Strong problem solver with analytical and mathematical aptitude
Team player who initiates solutions to help the team meet performance goals
Leadership/Human Resource Management, Decision Making, Customer Service, Problem Solving, Critical Thinking, Interpersonal Relations/Teamwork, Organization Awareness, Communications, Self/Life Management, Continuous Improvement/Innovation and Change, Technical Competence.
Paycom provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Paycom expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.