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1 day old
2018-01-152018-02-13

Personal Banker (Floater)

Norman, OK
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  • Job Code
    601
Careers - First Fidelity Bank N.A.

Personal Banker (Floater)

Location: Downtown Norman
Department: Retail
Specific Hours: M-F 8:00am-6:00pm; RS 9:00am-12:00pm
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt
Travel:

Description

At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!

SUMMARY

First Fidelity Bank is seeking a star performer to serve as a Floating Personal Banker while receiving on-the-job training and mentoring for a permanent Personal Banker position. Our Floating Personal Bankers play a vital role supporting multiple locations in providing clients with an exceptional banking experience. This is a great opportunity for a bright, articulate individual with a high attention to detail and an aptitude for providing excellent customer service. Apply today if you’d like to get your foot in the door of the financial industry while working for a family-friendly, Oklahoma-based company! Colleagues of First Fidelity Bank take pride in providing superior customer service, enjoy their work, have great benefits, make lasting friendships, and have fun!

Initial Period as “Floating Personal Banker”

Before being assigned a permanent branch location, Personal Bankers at First Fidelity Bank first receive on-the-job training and mentoring by serving as a “Floating Personal Banker” supporting multiple branch locations within an assigned market for a period not to exceed six (6) months. Upon hire, the Floating Personal Bankers must successfully complete Teller Orientation and Training and pass a Teller Test. Floating Personal Bankers must also mentor with colleagues and management to gain knowledge of other areas in the bank in order to successfully recognize customer needs and refer to product specialists. This position will be required to float between several branches within the market as assigned. While serving as a Floating Personal Banker, mileage is reimbursed and there are opportunities to earn incentives. After serving as a Floating Teller for no more than 6 months, the intention is for the individual to move into a Personal Banker position at a designated branch.  Exceptions can be made based on market needs.

Personal Banker provides service to new and existing clients by promoting, selling, and opening bank deposit accounts and services, as well as looking for opportunities to refer clients to additional lines of business. Universal Banker assists clients with inquiries regarding their accounts. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities and closing loans. Position requires thorough knowledge and familiarity of various bank accounts and products.  Universal Banker must successfully participate in First Fidelity Bank’s sales program by proactively identifying client needs and delivering exceptional service.

On a limited basis a Personal Banker provides accurate cash handling and positive client relations while performing a variety of service functions, including cashing checks, processing savings, checking, and loan transactions.  Also sells gift cards, savings bonds, cashiers and travelers checks. Universal Banker is responsible for accuracy in balancing each day’s transactions and verifying cash.

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Abides by all relevant First Fidelity Bank policies and procedures.
  • Provides prompt, efficient, and accurate service in selling, promoting, and opening bank products and services to new and existing clients. Provides prompt, efficient, accurate client service in response to requests, inquiries, or problems. Performs maintenance of existing relationships. Explains service charges, statement problems, account and product features, etc.
  • Accurately processes transactions while working within defined limits of authority.
  • Processes deposits and withdrawals on savings and checking accounts. Verifies deposit amounts, examines checks, bonds and cashiers checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals.  Enters transactions into bank records via online terminal.
  • Builds and maintains client relationships. Provides a superior level of service by identifying clients’ needs, recognizing and acting upon opportunities to offer bank products and services
  • Maintains accurate cash and coin supply in drawer, while staying within maximum limits. Keeps currency and coin in a neat and orderly arrangement.
  • Balances drawer and coin vault within defined accuracy standards.
  • Prepares change orders for clients, receives payments for loans and distributes to proper channels.
  • Proficient knowledge of bank products and services.
  • Leads by example.
  • Sells gift cards, savings bonds, cashiers and travelers checks.
  • Proactively complies with all relevant regulatory requirements. Completes and records accurate documentation on large transactions.
  • Performs other relevant duties as assigned.

QUALIFICATIONS

EXPERIENCE REQUIREMENTS:

  • Six months previous cash handling experience required.
  • Previous teller and sales experience preferred.

EDUCATION REQUIREMENTS:

  • High school degree or equivalent required.
  • Some college preferred.

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

  • Excellent client-service skills, including interpersonal, written and verbal communication.
  • Skills, ability, and knowledge to proactively and effectively participate in the bank’s sales program, meeting and exceeding expectations of established sales and referral activities.
  • Established organizational skills leading to high accuracy rates in all areas.
  • Proficient computer skills.
  • Basic technical skills, including ability to use bank software products and branch capture equipment.

ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY: None

PHYSICAL REQUIREMENTS:

  • May require long periods of standing or sitting.
  • Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.
  • May require long periods of typing and repetitive motion.

AA/EOE M/F/D/V MEMBER FDIC




Categories

  • Financial Services
  • Retail

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Personal Banker (Floater)

First Fidelity Bank
Norman, OK

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Personal Banker (Floater)

First Fidelity Bank
Norman, Ok

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