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Personal Banker (Floater)

Norman, OK
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Careers - First Fidelity Bank N.A.

Personal Banker (Floater)

Location: Downtown Norman
Department: Retail
Specific Hours: M-F 8:00am-6:00pm; RS 9:00am-12:00pm
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt
Travel: None


At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!


The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.

Initial Period as “Floating Personal Banker”

Before being assigned a permanent branch location, Personal Bankers at First Fidelity Bank first receive on-the-job training and mentoring by serving as a “Floating Personal Banker” supporting multiple branch locations within an assigned market for a period not to exceed six (6) months. Upon hire, the Floating Personal Bankers must successfully complete Teller Orientation and Training and pass a Teller Test. Floating Personal Bankers must also mentor with colleagues and management to gain knowledge of other areas in the bank in order to successfully recognize customer needs and refer to product specialists. This position will be required to float between several branches within the market as assigned. While serving as a Floating Personal Banker, mileage is reimbursed and there are opportunities to earn incentives. After serving as a Floating Teller for no more than 6 months, the intention is for the individual to move into a Personal Banker position at a designated branch.  Exceptions can be made based on market needs.

This is a great opportunity for a bright, articulate individual with a high attention to detail and an aptitude for providing excellent customer service. If you’d like to get your foot in the door of the financial industry while working for a family-friendly company, apply today! Colleagues of First Fidelity Bank take pride in providing superior customer service, enjoy their work, have great benefits, make lasting friendships, and have fun!


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Client Relations and Sales

  • Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.

  • Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs. Uses a consultative approach while tailoring recommendations and solutions.

  • Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.

  • Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.

  • While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.

  • Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.

  • Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.

Teller Transactions

  • As needed, opens new accounts and assists with Teller transactions:
  • Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and selling gift cards, savings bonds, cashiers and travelers checks.

  • Assists clients with questions on accounts and researches to identify and resolve problems.

  • Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.

  • Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.

  • Responsible for accuracy in balancing each day’s transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.

Other Duties

  • Leads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service.

  • Complies with all policies, procedures and regulatory banking requirements.

  • Demonstrates good work habits, attendance and follows policies and procedures.

  • Performs other relevant duties as assigned.



  • A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment. 

  • Previous teller and sales experience preferred.

  • Proficient knowledge of bank products and services.


  • High school degree or equivalent required.

  • Some college preferred.


  • Strong work ethic and high integrity.

  • Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times.

  • Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.

  • Exceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.

  • Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.

  • Established organizational skills leading to high accuracy rates in all areas.

  • Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.




  • May require long periods of standing or sitting.

  • Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.

  • May require long periods of typing and repetitive motion.




  • Financial Services
  • Retail

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Personal Banker (Floater)

First Fidelity Bank
Norman, OK

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Personal Banker (Floater)

First Fidelity Bank
Norman, Ok

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