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Retail Mystery Shopper (Customer Service Evaluator)

Loves


Location:
Austin, TX
Date:
03/24/2017
Job Code:
 78321
Categories:
  • Retail
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Job Details

Retail Mystery Shopper (Customer Service Evaluator)
Retail Mystery Shopper (Customer Service Evaluator)
Location:  Oklahoma City, OK, US, 73301

Req ID: 78321

 

BASIC PURPOSE:

The primary purpose of the Field Retail Customer Service Evaluator is to travel to stores throughout a multi-state region and mystery shop Love’s stores to observe, evaluate and report store operations from a customer’s point-of-view. The Field Retail Customer Service Evaluator position may present the opportunity for career advancement into store management.

 

MAJOR RESPONSIBILITIES:

 

  • Mystery shop (pose as a customer) within a multi-state region, traveling by car and/or plane.

  • Observe and evaluate Love’s retail, food service and tire care operations.

  • Provide detailed reports and feedback about store experience.

  • Other duties assigned as needed.

 

EDUCATION AND EXPERIENCE:

  • Education:
    • High school diploma or equivalent required   

  • Experience:
    • 3-5 years related experience preferred

    • 2+ years retail management or lead experience preferred

 

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:

    • Exhibit a customer service attitude and must be detail oriented and highly self-motivated.
    • Able to handle travel independently.
    • Willing to work extended hours.
    • Superior time management and planning skills
    • Proficient with Microsoft Office products.
    • Proficient with Apple iPhone and iPad technology.
    • Ability to translate reporting into verbal, voice recorded, communication.
  • Typical Physical Demands:

    • Travel up to 5 days and 4 nights per week

    • Ability to work 3-4 weekends per month.

    • Daily independent travel by car or plane, mostly at night with regular overnight hotel stays.

    • Clean driving record and valid driver’s license required.

    • Ability to train for 2 weeks at corporate office in Oklahoma City, OK.

    • Requires prolonged sitting, some bending and stooping.

    • Occasional lifting up to 25 pounds.

    • Manual dexterity sufficient to operate a computer keyboard and calculator.

    • Requires normal range of hearing and vision.

keyword:Retail Customer Service, mystery shopper, customer service

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment these values will not only continue our legacy of growth, it will also ensure your successful career.

Taking care of our customers and taking care of our people every day!

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