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Sales Trainer

First Fidelity Bank

Oklahoma City, OK
Job Code:
  • Sales
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Job Details

Careers - First Fidelity Bank N.A.

Sales Trainer

Location: Meridian
Department: Training
Specific Hours: M-F 8am-5pm
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt



First Fidelity Bank is seeking a Sales Trainer to join our Training team.  Our ideal Sales Trainer has previous sales experience and an innate ability to connect with and develop others. If you have a passion for sales as well as a passion for talent development, then this is the perfect role for you!

Under the direct supervision of the Director of Training & Quality Services, the Sales Trainer optimizes maximum effectiveness of the training and development function by designing and delivering Salesforce training, bank product training, and sales soft skills and interpersonal skills training. This position will be seen as an advocate for the adoption of Salesforce within the organization and will be tasked with working with users in order to help their skillset grow. The Sales Trainer will measure and evaluate success of sales-specific training events, make adjustments, and seek stakeholder and process-owner feedback to improve work processes and learning designs. The Sales Trainer will also model leadership behaviors consistent with the Bank’s vision and core values while providing service that meets and exceeds expectations.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Works with stakeholders, Training team and outside vendors to develop and implement sales, technical, product and professional programs to enhance the skills of our frontline sales, sales support and sales leadership teams. Assists in the identification of future trends and alters training to ensure our sales approach remains relevant and contemporary.

  • Delivers training on Bank products, services and standard business practices. Follows lesson plans and delivers instructional methods such as individual training, group instruction, demonstrations, and meetings with a focus on adult learning theory.

  • Serves as the champion for activities related to Salesforce including driving usage, user training, troubleshooting incidents, and partnering with management for systems enhancements and functionality testing.

  • Develops sales-related curricula and teaching aids such as training handbooks, demonstration models, quick-reference guides, multimedia visual aids, computer tutorials and other reference documents.

  • Utilizes oral and written communication skills and storytelling ability to shape and present content and ideas to various levels of an organization, appropriately representing and building momentum for sales initiatives and material.

  • Work closely with vendor partners to identify the appropriate training approaches and presentation standards required to achieve stated sales results, maintain compliance and enhance the training experience.

  • Serves as a strategic business partner by training and coaching employees on concepts, techniques and standard business practices that engages members in results-based conversations.

  • Monitors and reports on the effectiveness of training programs and may conduct initial needs analysis.

  • As needed, perform administrator functions for the Bank’s Learning Management System which includes creating and loading courses, generating reports, etc.

  • Keeps the Director of Training & Quality Services informed of status and concerns.

  • Additional responsibilities, as assigned by the Director of Training & Quality Services.



  • College degree or equivalent position-related work experience (in sales or training).

  • Completion of training and development courses preferred.

  • Demonstrated technical knowledge of e-learning and learning management systems. Experience with Taleo Learn a plus.

  • At least 1+ years of hands-on Salesforce experience. Experience with Salesforce implementations preferred.



  • Innovative and creative thinker highly desired.

  • General sales, marketing and technical skills.

  • Demonstrates an outgoing, enthusiastic and sales-oriented personality.

  • Exceptional oral and written communication skills and presentation ability for both soft and technical skill programs.

  • Ability to design messages for a range of audiences and formats in a clear and concise manner.

  • Possesses a positive, professional and proactive attitude and appearance.

  • Resourceful and not afraid of problem solving to ensure objectives and deadlines are met.

  • Demonstrates the ability to organize, multi-task and manage project timelines.

  • Flexibility to meet continuously changing priorities and challenges.

  • Flexible work schedule with the ability and willingness to travel to other offices to complete training tasks.



WORKING CONDITIONS:  Normal office environment.


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