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Salesforce Administrator

First Fidelity Bank


Location:
Oklahoma City, OK
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
556
Categories:
  • Computer / IT
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Job Details

Careers - First Fidelity Bank N.A.

Salesforce Administrator

Location: Corporate
Department: Other
Specific Hours: M-F 8:00am-5:00pm
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Exempt
Travel:

Description

At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!

 

SUMMARY

The Salesforce Administrator is part of the Data Analytics team that supports the entire organization in developing, programming and supporting the CRM tool as well as organizational processes.  This position serves as a liaison between management and the users of the tool.  The Salesforce Administrator also troubleshoots and works with end-users to insure the application meets their needs and keeps pace with changes in program operations, policies and procedures. The Salesforce Administrator serves on the Marketing team to administrate and support the organization.

 

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Daily administration and support of Cases in the Salesforce database, including but not limited to managing a multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
  • Daily administration and support of Data.com by providing marketing leads and support to front-line sales colleagues.
  • Daily administration and support of Marketing Cloud.
  • Working with management and end-users to create and manage complex workflow rules, data validation and triggers.
  • Develop and create customized reports and dashboards.
  • Create and document application requirements by working together with those involved in the development of program enhancements and changes including outside consultants as needed.
  • Manage the software testing process.
  • Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements.
  • Train new and existing users on how to use the database applications.
  • Keep application users informed about system functionality and enhancements.
  • Provide application users with technical support.
  • Log and track identified system problems through resolution.
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
  • Assist programmer with the development of technical documentation of existing and future applications.
  • Support new and existing Salesforce user base with questions and issues in Sales Cloud, Service Cloud, Data.com and Marketing Cloud.
  • Contribute to driving adoption, user training and value for the organization.
  • Must maintain strong knowledge of Salesforce best practices.
  • Support the bank management as needed.
  • Support strategic planning initiatives as needed.
  • Follow bank policy and procedures.
  • Perform other related duties as assigned.

 

QUALIFICATIONS

 

EXPERIENCE REQUIREMENTS:

  • 2+ years Salesforce experience. 
  • Salesforce.com Advanced Administrator Certification required (may be obtained on the job).

 

EDUCATION REQUIREMENTS:

  • College degree or equivalent work or technical experience.

 

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

  • Knowledge of banking operations and processes highly desired.
  • Understanding of relational databases and data integration tools.
  • Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex preferred.
  • Close attention to detail.
  • Proven self-starter with the ability to work independently, as well as part of a team, on multiple projects.
  • Excellent analytical skills, with the ability to use critical thinking to solve complex variables using demographics, existing client data, and external information.
  • Understands process and workflow.
  • Excellent interpersonal skills in working with all levels of colleagues within the bank.

 

ADDITIONAL INFORMATION

 

SUPERVISORY RESPONSIBILITY: None

 

PHYSICAL REQUIREMENTS:

 

 

  • Must be able to work within a routine office environment.

  • Ability to travel from one office location to another.

AA/EOE M/F/D/V MEMBER FDIC




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