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SBC Collections Representative 1

Arvest


Location:
Norman, Oklahoma
Date:
04/27/2017
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift
Categories:
  • Accounting / Finance
  • Administrative / Office
  • Customer Service
  • Employment General
Arvest
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Job Details

Under the direct supervision of the SBC Collections and Fraud Manager, the SBC Collections Representative 1 makes contact with customers to resolve delinquent consumer credit card issues. The incumbent must be able to maintain confidentiality when dealing with sensitive customer personal and account information. This position affects the company image and integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Conduct inbound and initiate outbound contact with credit card customers via telephone and written correspondence to determine reason for delinquent consumer credit card accounts. Generate reminder letters; send to past due customers as needed.

2. Work assigned queues to completion on a daily and weekly basis to maintain delinquency at designated levels. Perform skip-tracing as needed.

3. Using established procedures, determine action to be taken regarding delinquency of consumer accounts. Resolve delinquent status on consumer credit card accounts by arranging repayment schedules.

4. Using various systems, including TSYS FlexCollect and TS2, and bank systems including CBS/Signature, document collection actions taken and follow procedures to ensure documentation is imaged for retention.

5. Research and/or analyze posting of account payments for correctness and accuracy, update customer information in various systems and upload documents to image hosting systems.

6. Complete requests to exercise Right of Set Off on CD secured credit cards. Work with ABO Time & Government department to ensure completion of necessary account maintenance. Provide proper instructions for applying and dispensing CD proceeds to ensure funds are applied correctly.

7. Prepare legal documents, such as files for attorneys. Check all incoming correspondence from the Bankruptcy Notification Center or customers’ attorneys; determine level of servicing required and to determine any action needed or documents to be filed.

8. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Requirements

 High school diploma or general education degree (GED) required  One (1) year customer contact experience required  Credit card collection experience or related experience preferred Member FDIC EEO/AA Employer/Vet/Disabled

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