Req ID: 83561
Location: 1111 Bagby St.
BASIC PURPOSE: The Service Coordinator will be responsible for answering and responding to customer calls and station outages as they are received. He/she will be expected to independently diagnose and respond to these service concerns in both a prompt and professional manner. He/she will also be expected to maintain an open dialogue with field personnel and other team members to ensure these service concerns are followed up on as needed.
EDUCATION AND EXPERIENCE:
High school Diploma or equivalent required
Customer Service w/ Experience in all of the Following: Verbal / Non-Verbal Communication Skills, Phone Management, Time Management, and Learning/Following Protocols & Guidelines.
Computer Skills Including all of the Following: Basic Data Entry Skills, Basic MS Office, IE, and Windows 7.
SKILLS AND PHYSICAL DEMANDS:
Job Function(s): Administrative; Operations
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.
Taking care of our customers and taking care of our people every day!