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Support Team Coordinator

Loves


Location:
Houston, TX
Date:
04/21/2017
Job Code:
83561
Categories:
  • Customer Service
  • Professional
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Job Details

Support Team Coordinator
Support Team Coordinator
Location:  Houston, TX, US, 77001

Req ID: 83561 

Location: 1111 Bagby St. 

BASIC PURPOSE: The Service Coordinator will be responsible for answering and responding to customer calls and station outages as they are received. He/she will be expected to independently diagnose and respond to these service concerns in both a prompt and professional manner. He/she will also be expected to maintain an open dialogue with field personnel and other team members to ensure these service concerns are followed up on as needed.

 

MAJOR RESPONSIBILITIES:

  • Serve as the frontline for customer calls and/or service requests, providing support to the Operations and IT teams by identifying and communicating the root cause of issues at our stations.
  • Routinely monitor operations at our stations to proactively identify equipment issues and address these issues before they escalate to a customer call.
  • Actively maintain a log of all customer calls received and equipment issues identified while on shift. Manage "open" issues by following up with field personnel, and close out "open" issues as needed.
  • This position will include night/ weekend/ hoilday shifts.

 

EDUCATION AND EXPERIENCE:

  • Education:

High school Diploma or equivalent required

  • Experience:

Customer Service w/ Experience in all of the Following: Verbal / Non-Verbal Communication Skills, Phone Management, Time Management, and Learning/Following Protocols & Guidelines.

              Computer Skills Including all of the Following: Basic Data Entry Skills, Basic MS Office, IE, and Windows 7.

 

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Good written and oral communication skills, data entry, team player, exceptional customer service, attention to detail, self-motivated, good time management skill, ability to multitask and excellent analytical skills
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping
    • Occasional lifting up to 50 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision
    • Valid driver’s license with clean driving record

 

Job Function(s): Administrative; Operations 

 

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment these values will not only continue our legacy of growth, it will also ensure your successful career.

Taking care of our customers and taking care of our people every day!

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