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12 days old
2018-02-072038-01-18

Technical Support Analyst I

Oklahoma City, Oklahoma
  • Job Status
    Full Time

 

 

 

 

Technical Support Analyst I

Oklahoma City, OK                                                      

 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Provides first-level technical support and diagnostics for BancFirst users’ software and hardware needs

 

Receives incoming calls for technical support and diagnostics

 

Configures, installs, and maintains all desktop hardware, software, and peripherals

 

Responds to users for resolving hardware and software related issues

 

Troubleshoots desktop and network issues via phone and on-site support

 

Assists with equipment repair

 

Assists with rollouts of software and/or hardware

 

Assists with the development, implementation, and maintenance of technical documentation for the department

 

Assists other IS staff members, when necessary, in order to resolve issues

 

Responsible for On-call duties on a regular rotation

 

Communications with end users and other IS Department Staff

 

Occasional contact with vendors for troubleshooting purposes

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

REQUIREMENTS

0-3 years experience providing technical support on a Helpdesk


0-2 years experience troubleshooting Windows XP and Windows 7


Experience with server 2003/2008 in an Active Directory environment (preferred)

 

 

 

Experience with MS Office and Outlook (preferred)

 

 

 

Understands A+

 

 

 

Demonstrates general knowledge of network infrastructure and support

 

 

 

Understands Active Directory

 

 

 

Able to perform in a highly sensitive environment, deal with confidential matters, and meet deadlines

 

 

 

Work well individually and with a team while maintaining a positive attitude

 

 

 

Must demonstrate a business professional image and demeanor

 

 

 

Must be able to communicate professionally both verbally and in writing

 

 

 

Work well under stress and deadlines while managing multiple tasks

 

 

 

Demonstrates strong Customer Service skills

 

 

 

Occasional travel statewide

 

 

 

Willing to work flexible hours, occasionally work evenings and weekends

 

 

 

Able to lift and move up to 40 lbs.

 

 

 

Able to work well in a complex, multi-platform, multi-vendor, multi-protocol, and LAN/WAN environment

 

 

 

Attendance and punctuality is an essential function of the job

 

 

 

 

 

 

 

LOCATION

 

BancFirst Oklahoma City

 

 

 

 

 

HOURS

 

Full Time

 

 

 

 

 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7.6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBTQ
 

 

 

 

Diversity…Our differences enhance business performance.

 

 

 

 

 

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Technical Support Analyst I

BancFirst
Oklahoma City, Oklahoma

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Oklahoma City, Oklahoma

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