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Technical Support Analyst I

Oklahoma City, Oklahoma
  • Job Status
    Full Time





Technical Support Analyst I

Oklahoma City, OK                                                      




ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Provides first-level technical support and diagnostics for BancFirst users’ software and hardware needs


Receives incoming calls for technical support and diagnostics


Configures, installs, and maintains all desktop hardware, software, and peripherals


Responds to users for resolving hardware and software related issues


Troubleshoots desktop and network issues via phone and on-site support


Assists with equipment repair


Assists with rollouts of software and/or hardware


Assists with the development, implementation, and maintenance of technical documentation for the department


Assists other IS staff members, when necessary, in order to resolve issues


Responsible for On-call duties on a regular rotation


Communications with end users and other IS Department Staff


Occasional contact with vendors for troubleshooting purposes


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.




0-3 years experience providing technical support on a Helpdesk

0-2 years experience troubleshooting Windows XP and Windows 7

Experience with server 2003/2008 in an Active Directory environment (preferred)




Experience with MS Office and Outlook (preferred)




Understands A+




Demonstrates general knowledge of network infrastructure and support




Understands Active Directory




Able to perform in a highly sensitive environment, deal with confidential matters, and meet deadlines




Work well individually and with a team while maintaining a positive attitude




Must demonstrate a business professional image and demeanor




Must be able to communicate professionally both verbally and in writing




Work well under stress and deadlines while managing multiple tasks




Demonstrates strong Customer Service skills




Occasional travel statewide




Willing to work flexible hours, occasionally work evenings and weekends




Able to lift and move up to 40 lbs.




Able to work well in a complex, multi-platform, multi-vendor, multi-protocol, and LAN/WAN environment




Attendance and punctuality is an essential function of the job










BancFirst Oklahoma City








Full Time






Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-four Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.




Diversity…Our differences enhance business performance.







  • Administrative, Mgmt.
  • Customer Service
  • Hospitality / Travel
  • Professional

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Technical Support Analyst I

Oklahoma City, Oklahoma

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Oklahoma City, Oklahoma

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