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Training Coordinator

First Fidelity Bank

Oklahoma City, OK
Job Code:
  • Financial Services
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Job Details

Careers - First Fidelity Bank N.A.

Training Coordinator

Location: Meridian
Department: Training
Specific Hours: M-F 8am-5pm
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt



Do you have a love of people and helping them develop in their careers? We are currently recruiting for an experienced, proactive, self-starter to provide high-quality training to frontline employees, which substantially affects the success of the Bank’s business operations.

Under the guidance and direction of the Director of Training and Quality Services, the Training Coordinator is responsible for strategizing, developing, scheduling, facilitating and evaluating training programs for the Bank, including new hire orientation and onboarding, systems training, Teller and Personal Banker training, manager training, and required annual compliance training and career development. Training formats will include group classes; individual one-on-one mentoring; and web-based training through the Bank’s Learning Management System and other e-learning sources. In order to prepare newly-hired and existing Bank colleagues to deliver exceptional job performance, the Training Coordinator must demonstrate a positive and highly-professional attitude and provide effective instruction regarding the Bank’s core values, goals, standards, policies, procedures and expectations.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Exemplifies the Bank’s mission, core values, goals and professional standards at all time.

  • Schedules and facilitates blended learning programs using standardized curriculum. Training courses may be in a group classroom setting, one-on-one mentoring, or via videos and on-demand web-based learning modules. Training includes, but is not limited to, new hire orientation; Teller training; Personal Banker training; Bank regulatory training; and Management Certification courses.

  • Conducts training sessions covering Teller, Personal Banker and other on-the-job training, including use of computers and software, safety and security practices, promotional development, and leadership development.

  • Responsible for driving Teller excellence, ensuring that customer service expectations and compliance requirements are met and Tellers process transactions accurately, efficiently and in accordance with established policies and procedures.

  • With input from mentors and Branch Managers, measures individual Teller/Banker performance, provides feedback, and identifies re-training opportunities.

  • Prepares for high-quality training delivery by reviewing, analyzing and developing a thorough understanding of course content and materials; developing training facilitation skills practice; setting up the classroom and systems; reviewing background of participants; and gathering information needed to adjust for specialized training or coaching for any group.

  • Maintains various classroom facilities; intranet, software and web-based training programs and computer systems; classroom equipment and supplies; and other related materials. Keeps the training facility and equipment neat, clean and fully-equipped for classes. Exemplifies a professional working environment at all times.

  • Ensures training sessions are conducted in an open, friendly and professional environment that promotes successful knowledge transfer to the participant as a willing learner.

  • Develops and uses appropriate training methodologies to communicate information clearly, concisely and in accordance with participant needs. Appropriately applies adult learning theories in a classroom environment, creating a motivational, inspiring experience that transfers back to the work environment. Finds creative solutions to assist employees in learning required materials.

  • Creates and maintains accuracy of support training material in the form of guides, manuals, videos, assessments and study materials for Tellers, Personal Bankers, and other Bank departments as assigned.

  • Must be knowledgeable and stay current on Bank products, services, technology, policies and procedures, structure and corporate strategic direction. Available to employees for assistance with various job-related, technical, procedural or human resources-related questions.

  • Assists the

  • Tracks the progress of trainees through routine tests, observation, and feedback from supervisors. Evaluates the effectiveness of the training program.

  • Assists the

  • Must be able to work autonomously, keeping the Director of Training and Quality Services adequately informed at all times. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.



  • College degree or 5 years equivalent position related work experience. Completion of teaching courses preferred.

  • 18+ months of previous banking experience as a Teller or Personal Banker or equivalent work experience.

  • Previous training and development experience.

  • Bilingual, English and Spanish, is a plus.


  • Must possess a positive, professional and proactive attitude and appearance.

  • Strong interpersonal skills, using considerable tact, diplomacy, and judgment.

  • Excellent training and presentation skills. Must be able to speak in front of a crowd.

  • Ability to understand and work with many different learning styles and personalities required. Ability to convey knowledge to various learning styles and to observe and assess employee comprehension.

  • Trustworthy. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.

  • Excellent time management and project management skills. Demonstrates the ability to multi-task and manage timelines.

  • Excellent verbal and written communication skills. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Must be able to communicate effectively with senior managers, employees, trainers, outside vendors.

  • Able to handle sensitive and confidential information.

  • In-depth knowledge of Microsoft Office (Word, Excel, Outlook, and Power Point) and proficient use of video/audio equipment and software required.

  • Must be able to travel other offices to complete training tasks.



WORKING CONDITIONS:  Normal classroom and office environment


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