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5 days old
2018-09-142038-01-18

Admissions Communication Specialist

Oklahoma City, Oklahoma 73107
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

 

Job Function:

The Admission Communication Specialist is responsible for managing a communication plan for prospective students and applicants. This position provides lead support for application processing and advanced technical aspects of the online admission system.  Frontline admissions duties include the evaluation and processing of applications for admission, test scores, transcripts, etc. to determine admission and enrollment status. In addition to a wide variety of clerical, technical and administrative tasks related to student admission, this position is also responsible for assessment of in-state residency, frontline records/registrar services, advisement session scheduling and photo ID system operation.

 

Salary: 

$14.63 Hourly

 

 

Essential Job Functions: 

  1. Interpret federal, state, and institutional policies and professionally communicate these to faculty, students, and staff. Maintain a current understanding of academic policies, procedures, and processes. The Office of Admissions is accountable for compliance with institutional and OSRHE admission policies.
  2. Provide lead support for processing and loading applications for admission using computer software and following strict data standards guidelines.
  3. Determine the eligibility of students for admission; review and update student information as new documents arrive and reevaluate admissibility as appropriate.
  4. Admit transfer students and provides initial evaluation of transfer credit to determine academic standing, curricular deficiency status, and the presence of met pre-/co-requisites. Refer students to additional placement testing or reinstatement/appeal processes as appropriate.
  5. Evaluate and verify support documents for the determination of in-state/out-of-state residency for tuition purposes. The Office of Admissions is accountable for institutional compliance of OSRHE residency policies.
  6. Provide accurate and timely information to prospective students regarding admission to the university. Manage a communication strategy for applicants designed to simplify the admission process and encourage enrollment. In addition to outgoing communication, the Office of Admission receives a high level of continuous phone calls, voicemails and emails.
  7. Manage admission related data loads (ACT files), data extracts (contacts lists), and reports (clean-up reports).
  8. Provide frontline admission support when needed.
  9. Coordinates double checks for accuracy and assist with necessary clean-up reports within established deadlines.
  10. Scan all incoming documents to the student electronic file. Maintain a document verification and destruction schedule in compliance with state historical record management policies.
  11. Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA).
  12. Completes all mandatory training and participates in a minimum of two professional development each year.
  13. Perform other duties as assigned.

 

 

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

 



 


Requirements

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Education:

  • Bachelor’s Degree or equivalent related experience with an Associate Degree

 

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Work Experience:

 

  • Minimum of three years progressively responsible work experience.
  • Experience working in a fast-paced and/or customer service rich environment.
  • Some experience related to customer relationship management, preferably through the utilization of databases and/or electronic communication tools.


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Preferred Qualifications:

 

  • Previous work experience in a college admissions office or related field
  • Extensive experience related to customer relationship management, preferably through the utilization of databases and/or electronic communication tools.


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Knowledge, Skills, and Abilities:

 

  • Ability to manage multiple priorities under pressure.
  • Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.
  • Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
  • Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
  • Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook).
  • Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
  • Ability to work independently and also collaborate within a team environment.
  • Exhibit problem solving skills beyond a set of instructions and adapt to changes when necessary.
  • Ability to make appropriate recommendations based on logical and justifiable reasoning.
  • Ability to use analytical and critical thinking skills to interpret written policies and procedures
  • Ability to perform basic math functions.
  • Experience and confidence speaking in front of students/customers.
  • Passion for assisting students with educational endeavors and representing the OSU brand with positivity and professionalism
  • Evidences a history of demonstrating ethical and professional behavior


The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

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Working Conditions:

 

  • Must be able to work a flexible schedule to include some evenings and weekends in an often times busy and noisy environment.

 

  • Position requires repetitive desk to counter mobility.


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Physical Requirements:

 

  • Must be able to lift 25-lb box
  • Duties require extended periods of sitting, talking and listening.
  • Position requires repetitive desk to counter mobility.


The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

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Apply online at http://jobs.okstate.edu. For further assistance or information, call 945-3206.

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Admissions Communication Specialist

OSU - Oklahoma City
Oklahoma City, Oklahoma 73107

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