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4 days old

Military Student Services Coordinator

Oklahoma City, Oklahoma 73107
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift, 2nd Shift, Weekends

Job Function: 

Military Student Services Coordinator is responsible for the ongoing management of veteran student certifications including verifying eligibility, certifying enrollment, and reporting grades, withdrawals, and corrections. The military student services coordinator acts as a liaison between the Office of the Registrar, the Department of Veterans Affairs, academic departments and academic advisors regarding veteran benefits. This position acts as a key member of the Office of the Registrar and is responsible for the ongoing updates of printed catalog and degree sheets. 

Rate of Pay: $16.70 per hour

Essential Job Functions:

  1. Interpret federal, state, and institutional policies and professionally communicate these to faculty, students, and staff. Maintain a current understanding of academic policies, procedures, and processes related to student records. The Office of the Registrar is accountable for compliance with institutional and OSRHE policies.
  2. Provide services to veterans in relation to the certification of the student to the Department of Veterans Affairs for Educational Benefits including, but not limited to, initial enrollment and certification, adjustments to certifications, end of semester reporting or grades, and use of the VAOnce certification program.
  3. Collaborate with Student Life and Communications to provide services and opportunities to current students, such as Veterans Day activities. Partner with Recruitment on outreach to prospective military populations.
  4. Manage policies and procedures related to the assessment of military experiences including but not limited to Joint Service Transcripts and related credit.
  5. Assists with ongoing maintenance of University Catalog, including course descriptions and academic degree sheets.
  6. Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA).
  7. Provide frontline Registrar Services support and assist with end of term degree awarding activities as needed.
  8. Assists with ongoing review of student records and assists with data corrections as needed for internal and external reporting.
  9. Scan all incoming documents to the student electronic file. Maintain a document verification and destruction schedule in compliance with state historical record management policies.
  10. Completes all mandatory training and participates in meetings and professional development activities.
  11. Performs other duties as assigned


The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 



Bachelor’s degree or equivalent of Associate degree with two or more years of work experience above the minimum qualifications.

 Work Experience: 

  • Minimum of two years progressively responsible work experience.

  • Experience working in a fast-paced and/or customer service rich environment.


Knowledge, Skills, and Abilities: 

  • Ability to manage multiple priorities under pressure.
  • Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.
  • Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
  • Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
  • Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook).
  • Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
  • Ability to work independently and also collaborate within a team environment.
  • Exhibit problem-solving skills beyond a set of instructions and adapt to changes when necessary.
  • Ability to make appropriate recommendations based on logical and justifiable reasoning.
  • Ability to use analytical and critical thinking skills to interpret written policies and procedures
  • Ability to perform basic math functions.
  • Experience and confidence speaking in front of students/customers.
  • Ability to work effectively in a diverse community and meet the needs of diverse student populations.
  • Ability to manage multiple priorities imposed by frequent deadlines, peak workloads and public/student contact.
  • Passion for assisting students with educational endeavors and representing the OSU brand with positivity and professionalism
  • Evidences a history of demonstrating ethical and professional behavior 

Preferred Qualifications: 

  • Prior work experience in a college Registrar’s Office or related field
  • Prior experience related to records management, curriculum processes and related policies
  • Prior experience working with military personnel and/or veterans, preferably in an educational environment including knowledge of active duty and veteran educational benefits 

Working Conditions:   

  • Must be able to work a flexible schedule to include some evenings and weekends in an often times busy and noisy environment.
  • Work will be performed in an office and classroom environment with a significant amount of public contact, in person, by telephone and via email. 

Physical Requirements: 

  • Duties require extended periods of sitting, talking and listening.
  • Duties require extensive use of computers, telephone and other office equipment.
  • Must be able to lift 25 lb. boxes.


The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. 



Apply online at

For questions about applying call 405-945-3206 

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.


Posted: 2019-10-16 Expires: 2038-01-18

Oklahoma State University is a modern land-grant system of interdisciplinary programs that prepares students for success. OSU is America’s Brightest Orange. Through leadership and service, OSU is preparing students for a bright future and building a brighter world for all. As Oklahoma’s only university with a statewide presence, OSU improves the lives of people in Oklahoma, the nation, and the world through integrated, high-quality teaching, research, and outreach. OSU has more than 37,000 students across its five-campus system and more than 25,000 on its combined Stillwater and Tulsa campuses, with students from all 50 states and around 120 nations. Established in 1890, OSU has graduated more than 240,000 students to serve the state of Oklahoma, the nation and the world.

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Military Student Services Coordinator

OSU - Oklahoma City
Oklahoma City, Oklahoma 73107

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