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Customer Service Representative (Bilingual)

Norman, OK
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Careers - First Fidelity Bank N.A.

Customer Service Representative (Bilingual)

Location: Downtown Norman
Department: Customer Service
Specific Hours: 9:30am to 6:30pm Monday - Friday
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt
Travel: None


At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!


Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, and recommending appropriate products or services.  Collects and analyzes data resulting in problem solving and client solutions.  Demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, and patience.   Excellent telephone communication skills allow colleague to present themselves as skilled professionals who put the client at the center of every interaction. 


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Provides prompt, courteous, and accurate service to bank clients via the telephone
  • Continually learns more about bank products and services
  • Recognizes client needs and matches them with appropriate products through sales or referrals
  • Offers bank products and services by using a tagline on every appropriate call
  • Demonstrates  effective team skills and  contributes ideas and suggestions that benefit the team and clients
  • Makes efficient use of time despite  frequent interruptions
  • Works well in a group setting and maintains a courteous and professional demeanor
  • Provides technical support for bank wide products such as online banking as well as many othersAssists clients with loan and new account applications including scheduling closings at a branch location
  • Inputs debit card disputes for clients by phone
  • Answers incoming calls at the Central Switchboard as needed
  • Performs other relevant duties as assigned



  • At least one year previous banking and/or call-center experience required


  • High school diploma or equivalent required


  • Thorough knowledge and understanding of products and services offered
  • Strong organizational skills that enable multiple tasks to be balanced
  • Effective communication skills, both verbal and written
  • Ability to consistently handle a large volume of calls
  • Independent decision making ability within defined guidelines
  • Adapts quickly to change and remains flexible
  • Ability to stay calm and professional under pressure
  • Ability to maintain good team spirit and communication
  • Enjoys a fast paced and changing environment
  • Ability to speak, read, and write in Spanish is required.




  • Work in a normal office environment



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Customer Service Representative (Bilingual)

First Fidelity Bank
Norman, OK

Share this job

Customer Service Representative (Bilingual)

First Fidelity Bank
Norman, Ok

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