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25 days old

Customer Service Representative (CSR)

Konawa, Oklahoma
  • Job Status
    Full Time

 

 

 

 

 

Customer Service Representative

Konawa, OK                                                           

 

 

 

POSITION SUMMARY

 

This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Greeting customers and facilitating a welcoming and customer focused environment

 

Building and maintaining relationships with customers to help identify financial products and services that meet their personal needs

 

Opening accounts, assisting with processing and taking loan applications

 

Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.

 

Responsible for maintaining legal documents

 

Promote BancFirst services through cross selling banking products to new and existing clientelePerforming daily/weekly sales reporting

 

Performing daily/weekly sales reporting

 

Assist with other job related duties and special projects as assigned

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

REQUIREMENTS

 

High School Graduate/GED

 

Strong customer service skills

Minimum of one year successful sales experience in an incentive driven or relational selling environment; demonstrated performance in meeting and exceeding performance goals

 

Ability to generate referrals including making on site visits with local businesses

 

Ability to work effectively as a team member and with customers

 

Strong work ethic and high integrity

 

Knowledge of policies and procedures as well as federal guidelines

 

Ability to acquire an understanding of BancFirst products and services

 

Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications

 

Friendly, outgoing, confident, assertive and enthusiastic personality

 

Professional appearance and demeanor

 

Outstanding listening and communication skills, both written and verbal

 

Ability to work various hours as assigned to meet the needs of the business

 

Demonstrated good attendance and punctuality

 

 

PREFERRED SKILLS

 

Successful sales record in a retail banking environment; with knowledge of bank products and services

 

Bilingual (Spanish) a plus

 

 

PHYSICAL REQUIREMENTS

 

Constant use of computer screens

 

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

 

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

 

Ability to sit and/or stand for long periods of time during the workday


Long periods of typing and repetitive motion


Ability to lift and/or move and carry 10-25 pounds

 

 

LOCATION

 

230 S Broadway

Konawa OK  74849-2606

 

 

HOURS

 

Full Time

M-F, Saturdays as scheduled

 

 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7.6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBTQ
 

 

Diversity…Our differences enhance business performance.

 

 

 

 

Categories

Posted: 2019-06-24 Expires: 2038-01-18

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Customer Service Representative (CSR)

BancFirst
Konawa, Oklahoma

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