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1 day old
2018-07-162018-08-14

Customer Service Representative

Norman, OK
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  • Job Code
    698
Careers - First Fidelity Bank N.A.

Customer Service Representative

Location: Downtown Norman
Department: Customer Service
Specific Hours: Mon, Tue, Wed, Fri 9:30am - 7:10pm & Sat 7:50am to 1:10pm (Thursday Off)
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt
Travel: None

Description

SUMMARY

Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, and recommending appropriate products or services.  Collects and analyzes data resulting in problem solving and client solutions.  Demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, and patience.   Excellent telephone communication skills allow colleague to present themselves as skilled professionals who put the client at the center of every interaction. 

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Provides prompt, courteous, and accurate service to bank clients via the telephone
  • Continually learns more about bank products and services
  • Recognizes client needs and matches them with appropriate products through sales or referrals
  • Offers bank products and services by using a tagline on every appropriate call
  • Demonstrates  effective team skills and  contributes ideas and suggestions that benefit the team and clients
  • Makes efficient use of time despite  frequent interruptions
  • Works well in a group setting and maintains a courteous and professional demeanor
  • Provides technical support for bank wide products such as online banking as well as many othersAssists clients with loan and new account applications including scheduling closings at a branch location
  • Inputs debit card disputes for clients by phone
  • Answers incoming calls at the Central Switchboard as needed
  • Performs other relevant duties as assigned

QUALIFICATIONS

EXPERIENCE REQUIREMENTS:

  • At least one year previous banking and/or call-center experience required

EDUCATION REQUIREMENTS:

  • High school diploma or equivalent required

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

  • Thorough knowledge and understanding of products and services offered
  • Strong organizational skills that enable multiple tasks to be balanced
  • Effective communication skills, both verbal and written
  • Ability to consistently handle a large volume of calls
  • Independent decision making ability within defined guidelines
  • Adapts quickly to change and remains flexible
  • Ability to stay calm and professional under pressure
  • Ability to maintain good team spirit and communication
  • Enjoys a fast paced and changing environment

ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY:  None

PHYSICAL REQUIREMENTS:

While performing the duties of this Job, the employee is required to:

  • Work in a normal office environment

AA/EOE M/F/D/V MEMBER FDIC




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Customer Service Representative

First Fidelity Bank
Norman, OK

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Customer Service Representative

First Fidelity Bank
Norman, Ok

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