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2 days old

PT Customer Service Telebanker

Shawnee, Oklahoma
  • Job Status
    Part Time

 

 

 

 

 

 

 

PT Customer Service Telebanker

Shawnee, OK

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Interacts with customers by phone as a Customer Service Representative

 

Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers

 

Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation

 

Provides accurate account maintenance

 

Provides extraordinary customer service

 

Practices security procedures and protects customer confidentiality and privacy

 

Assist with other job related duties or special projects as requested by supervisor/manager

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.

 

 

REQUIREMENTS

 

Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.

 

Outstanding listening and communication skills, both written and verbal

 

Willing to handle customer questions and concerns with efficiency and diplomacy

 

Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications

 

Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking

 

Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines

 

Detail oriented and able to manage multiple tasks

 

Strong attention to detail with high concern for data accuracy

 

Developed critical thinking and decision making skills

 

Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.

 

Demonstrated good attendance and punctuality

 

 

PREFERRED SKILLS

 

Bilingual (Spanish) a plus

 

 

PHYSICAL REQUIREMENTS

 

Constant use of computer screens

 

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

 

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

 

Ability to sit and/or stand for long periods of time during the workday

 

Long periods of typing and repetitive motion

 

Ability to lift and/or move and carry 10 pounds

 

 

LOCATION

 

304 W. 34th St.

Shawnee, OK74804

 

 

HOURS

 

Part Time

M-F, Weekend hours vary

 

 

Hometown service, statewide strength.BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7.6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.EOE/Minority/Female/Disability/Veteran/LGBTQ

Diversity…Our differences enhance business performance.

 

 

 

Categories

Posted: 2019-11-08 Expires: 2038-01-18

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PT Customer Service Telebanker

BancFirst
Shawnee, Oklahoma

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