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5 days old

Customer Service Telebanker

Shawnee, Oklahoma 74804
  • Job Status
    Full Time








Customer Service Telebanker


Shawnee, OK                                                    








ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.




Interacting with customers by phone as a Customer Service representative




Efficiently process telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation




Provide accurate account maintenance




Provide extraordinary customer service




Assist with other job related duties as requested by supervisor/manager




Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.












Enjoy interacting with customers by phone




Ability to communicate clearly




Proficient computer skills including data entry 




Willing to handle customer questions and concerns with efficiency and diplomacy




Work well under stress and deadlines




Ability to manage multiple tasks




Must be detail oriented with a high degree of accuracy




Possess critical thinking skills




Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.




Understanding of BancFirst products and services, as well as, federal guidelines relating to banking




Attendance and punctuality is an essential function of the job








1939 N Harrison

Shawnee OK  74804








Full Time


M-F, Weekend hours vary






Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7.6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.




Diversity…Our differences enhance business performance.







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Customer Service Telebanker

Shawnee, Oklahoma 74804

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Shawnee, Oklahoma

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