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FT Customer Service Representative

Stratford, Oklahoma
  • Job Status
    Full Time






Customer Service Representative

Stratford, OK                                                            






This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Greets customers and facilitating a welcoming and customer focused environment


Builds and maintains relationships with customers to help identify financial products and services that meet their personal needs


Opens accounts, assists with processing and taking loan applications


Efficiently processes customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.


Responsible for maintaining legal documents


Promotes BancFirst services through cross selling banking products to new and existing clientele


Performs daily/weekly sales reporting


Assists with other job related duties and special projects as assigned


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.





High School Graduate/GED


Strong customer service skills

Minimum of one year successful sales experience in an incentive driven or relational selling environment; demonstrated performance in meeting and exceeding performance goals


Ability to generate referrals including making on site visits with local businesses


Ability to work effectively as a team member and with customers


Strong work ethic and high integrity


Knowledge of policies and procedures as well as federal guidelines


Ability to acquire an understanding of BancFirst products and services


Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications


Friendly, outgoing, confident, assertive and enthusiastic personality


Professional appearance and demeanor


Outstanding listening and communication skills, both written and verbal


Ability to work various hours as assigned to meet the needs of the business


Demonstrated good attendance and punctuality





Successful sales record in a retail banking environment; with knowledge of bank products and services


Bilingual (Spanish) a plus





Constant use of computer screens


Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear


Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching


Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 10-25 pounds





110 W Smith Street

Stratford OK  74872





Full Time

M-F, Saturdays as scheduled



Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $8.4 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.


Diversity…Our differences enhance business performance.





Posted: 2019-11-22 Expires: 2038-01-18

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FT Customer Service Representative

Stratford, Oklahoma

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