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1+ months

ITM Banker (Interactive Teller Machine)

Stillwater, Oklahoma
  • Job Status
    Full Time

 

 

 

 

ITM Banker

 

(Interactive Teller Machine)

 

Stillwater, OK   

 

 

 

 

 

 

 

POSITION SUMMARY

 

 

 

The primary role of the ITM Banker is to assist ITM customers with banking transactions through the use of video and telecommunication equipment. This position will build relationships with video banking customers, identify sales and cross-sell opportunities. The employee must be comfortable with technology, proficient at multi-tasking, and knowledgeable for products and services focusing on overall customer satisfaction.

 

 

 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

Deliver high quality service to customers through video, using an Interactive Teller Machine. This includes providing step-by-step guidance through the ITM process.

 

 

 

Process customer transactions efficiently and accurately in a virtual environment.

 

 

 

Assist customers with teller transactions such as deposits, withdrawals, balance inquiries, cash advances, debit card transactions and processes. Other duties might include account maintenance such as address changes, stop payments, holds, check orders, etc.

 

 

 

Maintain and balance a cash drawer.

 

 

 

Responsible for providing a positive customer experience through accurate, professional, and exceptional service being cognizant that actions, gestures and facial expressions are being viewed by each customer.

 

 

 

Building relationships with customers and identifying sales opportunities including new deposit accounts, loan opportunities, and other BancFirst products and services.

 

 

 

Knowledge of all retail products and services while focusing on customer satisfaction.

 

 

 

Protect the customer’s confidentiality and privacy.

 

 

 

Adhere to security procedures.

 

 

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

 

 

 

REQUIREMENTS:

 

 

 

2 years minimum teller experience

 

 

 

Retail/Personal Banking skills desirable

 

 

 

General knowledge of banking laws and regulations

 

 

 

Proficient in computer applications Microsoft Office, Outlook, & Horizon Teller

 

 

 

Ability to perform comfortably and professionally while engaging customers via video interaction

 

 

 

Must demonstrate a business professional image and demeanor

 

 

 

Must be able to communicate professionally both verbally and in writing

 

 

 

Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines

 

 

 

Work well individually and with all kinds of people

 

 

 

Work well under stress and deadlines while managing multiple tasks

 

 

 

Must be able to sit and/or stand for long periods of time during the workday

 

 

 

Must be able to lift (on occasion) 10-20 pounds

 

 

 

Critical thinking skills- Able to consider all options to assist the customer

 

 

 

Excellent work ethic required

 

 

 

10 key

 

 

 

Must be flexible and able to work additional hours when crucial to the branch environment

 

 

 

Attendance and punctuality is an essential function of the job

 

 

 

 

 

LOCATION

 

 

 

808 S. Main St.

 

Stillwater, OK 74074

 

 

 

 

 

HOURS

 

 

 

Full Time

 

8:00 am to 5:30 pm M-F

 

Possible Saturday’s when critical to branch environment

 

 

 

 

 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7.6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBTQ
 

 

 

 

Diversity…Our differences enhance business performance.




 

Categories

Posted: 2019-04-30 Expires: 2038-01-18

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ITM Banker (Interactive Teller Machine)

BancFirst
Stillwater, Oklahoma

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