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Loan Exceptions & Collateral Specialist

Oklahoma City, OK
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  • Job Code
Careers - First Fidelity Bank N.A.

Loan Exceptions & Collateral Specialist

Location: 39th Expressway
Department: Loan Operations
Specific Hours:
Avg. Hours (Per week):
# of openings: 1
Type: Full-Time
FLSA Status: Non-Exempt



The Loan Exceptions & Collateral Specialist must have a thorough understanding of most types of loans and other related requirements, and can independently act to meet those requirements. Gathers, compiles, and evaluates information, as well as obtains documents necessary to remove collateral exceptions and file liens. Works under minimal supervision while supporting the Commercial and Retail Banking functions. Has a thorough understanding of regulatory requirements and legal requirements for Oklahoma and Arizona.



This list includes the current primary responsibilities of this position.  It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

  • Gathers and evaluates information from Commercial and Retail Bank, regarding title policies, tax returns, collateral information, financial documents, etc.

  • Scans and indexes all loan document types to Synergy.

  • Proactively resolves Commercial and Retail collateral exceptions as well as other types of exceptions.

  • Sets up collateral tracking

  • Assists with tracking Insurance and force placing. Contacts insurance companies for Evidence of Insurance to clear exceptions

  • Files documents to perfect collateral such as lien entries, UCC-1 forms, UCC continuations, certified mailing of titles, determining filing location, and mailing real property documents to appropriate county and state.

  • Mails adverse action and collection letters to applicants and clients.

  • Processes requests for verification of deposit and other credit inquiries.

  • Provides a high level of customer service when responding to Commercial Officers as well as Retail front-end staff.

  • Provides internal and external customer service from direct, emailed, faxed, or phone requests. This includes research and response in a timely, positive and professional manner.

  • Completes special projects as assigned by Loan Operations Management.

  • Must display a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance.

  • Regular attendance is required. Performs other related duties as assigned.





    Possess a minimum of two years’ experience in loan operations.  An equivalent combination of education and/or experience may be substituted for the stated qualifications.

    At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!


    High school degree or equivalent required. Bachelor’s degree preferred.



  • Thorough knowledge of loan documentation and perfection/recording requirements.

  • Thorough knowledge of title policies, UCC guidelines, lien filing and mortgage/deed of trust filing.

  • Thorough knowledge of loan regulations such as RESPA, HMDA Reg C, Reg Z, Reg Betc.

  • Working knowledge of Bank’s lending policies and procedures and banking operations functions.

  • Ability to read, comprehend and evaluate detailed and complex loan documents.

  • Ability to quickly learn new skills and apply to role.

  • Detail-oriented and an ability to work in a fast-paced environment. Must be well-organized and display excellent time-management skills.

  • A positive attitude and excellent communication and interpersonal skills.

  • Ability to maintain high level of discretion and confidentiality.

  • Ability to work independently to resolve problems.

  • Proficient typing and computer skills.Proficient , including MS Word, Outlook and Excel.

  • Must be able to illustrate and promote FFB’s “Golden Rules of Service”.







    Normal office environment




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Loan Exceptions & Collateral Specialist

First Fidelity Bank
Oklahoma City, OK

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Loan Exceptions & Collateral Specialist

First Fidelity Bank
Oklahoma City, Ok

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