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Process Automation Analyst

Oklahoma City, OK
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Careers - First Fidelity Bank N.A.

Process Automation Analyst

Location: Corporate
Department: Data Analytics
Specific Hours: M-F 8-5
Avg. Hours (Per week): 40
# of openings: 1
Type: Full-Time
FLSA Status: Exempt
Travel: None


At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!


The Process Automation Systems Analyst is part of the Data Analytics team that supports the entire organization in developing, programming and supporting various automation software tools as well as building automated workflows of organizational processes.  The Process Automation Systems Analyst also troubleshoots and works with end-users to insure the systems meets their needs and keeps pace with changes in program operations, policies and procedures.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Administer and support of the business applications for loan operations, deposit operations, online banking as well as workflow and robotic process automation (RPA) tools plus other software as assigned.
  • Develop and implement complex system workflows and automated processes.
  • Backup administration of SalesForce environment.
  • Develop and create customized reports and dashboards.
  • Create and document application requirements by working together with those involved in the development of program enhancements and changes including outside consultants as needed.
  • Manage the software testing and quality assurance process.
  • Keep abreast of new features and functionality of managed software and provide recommendations for process improvements.
  • Train new and existing users on how to use the software applications.
  • Keep application users informed about status of system functionality and enhancements.
  • Provide application users with technical support.
  • Log and track identified system problems through resolution.
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
  • Contribute to driving adoption, user training and value for the organization.
  • Must maintain strong knowledge of best practices.
  • Support the bank management as needed.
  • Support strategic planning initiatives as needed.
  • Follow bank policy and procedures.
  • Perform other related duties as assigned



  • Bachelors and/or Advanced Degree in Computer Science, MIS or another technological field or equivalent technical work experience


  • 2+ years business/data system administration or process automation experience


  • Experience with workflow or RPA tools such as UIPath, Automation Anywhere or Foxtrot.
  • Experience with programming languages such as SQL, Python, JavaScript, Java or Apex.
  • Experience with relational databases and data integration tools such as SQL Server, SSIS, Informatica.
  • Experience with cloud-based platforms such as MS Azure, Amazon Web Services (AWS) or Google Cloud desired.
  • Knowledge of banking operations and processes highly desired.
  • Proven self-starter with the ability to work independently as well as part of a team on multiple projects.
  • Excellent analytical skills, with the ability to use critical thinking to solve complex variables using demographics, existing client data, and external information.
  • Close attention to detail.
  • Excellent interpersonal skills in working with all levels of colleagues within the bank.




  • Must be able to work within a routine office environment.
  • Ability to travel from one office location to another.



Posted: 2019-06-25 Expires: 2019-07-25

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Process Automation Analyst

First Fidelity Bank
Oklahoma City, OK

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