The Oklahoman

Oklahoma Jobs & Oklahoma City Career Search

5 hours

PT Customer Service Telebanker

Shawnee, Oklahoma
  • Job Status
    Part Time








PT Customer Service Telebanker

Shawnee, OK


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Interacts with customers by phone as a Customer Service Representative


Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers


Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation


Provides accurate account maintenance


Provides extraordinary customer service


Practices security procedures and protects customer confidentiality and privacy


Assist with other job related duties or special projects as requested by supervisor/manager


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.





Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.


Outstanding listening and communication skills, both written and verbal


Willing to handle customer questions and concerns with efficiency and diplomacy


Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications


Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking


Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines


Detail oriented and able to manage multiple tasks


Strong attention to detail with high concern for data accuracy


Developed critical thinking and decision making skills


Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.


Demonstrated good attendance and punctuality





Bilingual (Spanish) a plus





Constant use of computer screens


Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear


Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching


Ability to sit and/or stand for long periods of time during the workday


Long periods of typing and repetitive motion


Ability to lift and/or move and carry 10 pounds





304 W. 34th St.

Shawnee, OK74804





Part Time

M-F, Weekend hours vary



Hometown service, statewide strength.BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $8.4 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.EOE/Minority/Female/Disability/Veteran/LGBTQ

Diversity…Our differences enhance business performance.





Posted: 2019-11-08 Expires: 2038-01-18

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

PT Customer Service Telebanker

Shawnee, Oklahoma

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast