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8 days old

Technical Support Analyst I

Oklahoma City, Oklahoma
  • Job Status
    Full Time





Technical Support Analyst I

Oklahoma City, OK                                                      




ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Provides first-level technical support and diagnostics for BancFirst users’ software and hardware needs


Receives incoming calls for technical support and diagnostics


Configures, installs, and maintains all desktop hardware, software, and peripherals


Responds to users for resolving hardware and software related issues


Troubleshoots desktop and network issues via phone and on-site support


Assists with equipment repair


Assists with rollouts of software and/or hardware


Assists with the development, implementation, and maintenance of technical documentation for the department


Assists other IS staff members, when necessary, in order to resolve issues


Responsible for On-call duties on a regular rotation


Communications with end users and other IS Department Staff


Occasional contact with vendors for troubleshooting purposes


Assists with other job related duties and special projects as requested


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.





    1. years experience providing technical support on a Helpdesk


      0-2 years experience troubleshooting Windows XP and Windows 7


      Experience with server 2003/2008 in an Active Directory environment (preferred)


      Experience with MS Office and Outlook (preferred)


      Understands A+


      Demonstrates general knowledge of network infrastructure and support


      Understands Active Directory


      Able to perform in a highly sensitive environment, deal with confidential matters, and meet deadlines


      Work well individually and with a team while maintaining a positive attitude


      Must demonstrate a business professional image and demeanor


      Outstanding listening and communication skills, both written and verbal


      Work well under stress and deadlines while managing multiple tasks


      Demonstrates strong Customer Service skills


      Occasional travel statewide


      Willing to work flexible hours, occasionally work evenings and weekends


      Able to work well in a complex, multi-platform, multi-vendor, multi-protocol, and LAN/WAN environment


      Attendance and punctuality is an essential function of the job










Constant use of computer screens


Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear


Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching


Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry up to 40 pounds






3509 S. Purdue

Oklahoma City, OK 73179





Full Time



Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $7.6 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.


Diversity…Our differences enhance business performance.








Posted: 2019-11-08 Expires: 2038-01-18

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Technical Support Analyst I

Oklahoma City, Oklahoma

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